Jersey Central Power & Light (JCP&L): Horrible
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user GetHuman-lstefani from December 2nd, 2017
Background on GetHuman-lstefani's case
GetHuman: GetHuman-lstefani - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
GetHuman-lstefani: Yup. It was middle of the night, on November 29th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lstefani a list of common Jersey Central Power & Light (JCP&L) problems)
GetHuman-lstefani: "Cancel service" was why I was trying to call.
GetHuman-lstefani's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lstefani: Horrible
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-lstefani: Worst customer service ever! I never received a notice that I had a balance on my account after canceling and only found out when I received the letter from a debt collector. I called to inform JCP&L that I never received the bill and they indicated that they only send it out once before it gets sent to the collection agency. A second courtesy bill or letter would have been appropriate but that is apparently asking for too much of someones time.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
GetHuman-lstefani: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lstefani: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
GetHuman-lstefani: For that I would say two out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
GetHuman-lstefani: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lstefani taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 29th, 2017.