Jersey Central Power & Light (JCP&L): I ended service when I sold my property. I thou...

A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~gmoses from November 28th, 2017

Background on ~gmoses's case

GetHuman: ~gmoses - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~gmoses: Yes I can. It was late at night, on November 26th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
~gmoses: I used the 800-962-0383 number I found for on the GetHuman Jersey Central Power & Light (JCP&L) customer phone number page I was on: Jersey Central Power & Light (JCP&L) Customer Service Phone Number
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~gmoses a list of common Jersey Central Power & Light (JCP&L) problems)
~gmoses: "Lower my bill" was why I was trying to call.

~gmoses's review of Jersey Central Power & Light (JCP&L) customer service

GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gmoses: I ended service when I sold my property. I thought my bull was paid for and never received any notice. They claim they sent a bill and perhaps they did. With travelling it is possible it got mixed in with junk mail. But instead of sending an email or perhaps and second notice they immediately send it to collections. When asked why they would not and attempt to give the customer a little more notice just for good customer service she said well its your responsibility... now I am getting phone calls from collections for the next month even though I paid.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~gmoses: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gmoses: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~gmoses: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~gmoses: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gmoses taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 26th, 2017.

Jersey Central Power & Light (JCP&L)

2.56 of 5 stars | 100 reviews

~gmoses's Jersey Central Power & Light (JCP&L) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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