Jersey Central Power & Light (JCP&L): I reported when wind brought down a tree at exa...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~Suffering_In_Oxford from November 13th, 2017
Background on ~Suffering_In_Oxford's case
GetHuman: ~Suffering_In_Oxford - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~Suffering_In_Oxford: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~Suffering_In_Oxford a list of common Jersey Central Power & Light (JCP&L) problems)
~Suffering_In_Oxford: "Cancel My Services" was why I was trying to call.
~Suffering_In_Oxford's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suffering_In_Oxford: I reported when wind brought down a tree at exactly *:**PM on *****. The tree knocked down power, phone, and cable lines to my house. Since then everyone in my block has power* except me. The phone and cable companies reconnected their lines to my house on ****. JCP&L has not even shown up. They can't even give me an estimate. I have no heat, power, or water. It gets very cold here in Oxford, NJ. I've been sleeping and taking showers at my place of employment. According to the cable guy from Comcast, it takes only ** minutes to hang the power line to my house.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~Suffering_In_Oxford: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suffering_In_Oxford: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~Suffering_In_Oxford: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~Suffering_In_Oxford: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suffering_In_Oxford taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 9th, 2017.