Jersey Central Power & Light (JCP&L): It has been * days since Sandy, and we still ha...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~angry from November 13th, 2017
Background on ~angry's case
GetHuman: ~angry - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~angry: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~angry a list of common Jersey Central Power & Light (JCP&L) problems)
~angry: "Complaint" was why I was trying to call.
~angry's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry: It has been * days since Sandy, and we still have no power. My street is the only street without power. The CS rep keeps telling us that they are working throughout the night, but we don't see anybody. How is it possible to neglect one street while everyone else has power. The house is cold and we can not stay there until the power is turned back on. Now, with this new storm, it seems like we won't get power until this weekend, a full week after the street behind us got it. BS!!!!!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~angry: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry: I'd give them a four out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~angry: For that I would say three out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~angry: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 3rd, 2017.