Jersey Central Power & Light (JCP&L): JCp&L has no accountability. Their customer se...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~morris county resident from November 13th, 2017
Background on ~morris county resident's case
GetHuman: ~morris county resident - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~morris county resident: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~morris county resident a list of common Jersey Central Power & Light (JCP&L) problems)
~morris county resident: "Cancel service" was why I was trying to call.
~morris county resident's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~morris county resident: JCp&L has no accountability. Their customer service dept. is horrible. When I asked when power was restored, the customer service lady snapped at me and stated, "It's not as easy as truning on a magic switch." The customer service lady claimed there were **** things that needed to be done before service could be restored. This is day ** and still no sign of power being restored. I have * young children at home, who are starting to get sick from ** days without power. The charts issued on their website are misleading, and the numbers do not add up to ***% in showing the homes that are going to be restored. I don't understand a company like JCp&L, who spends more time fudging their numbers than they do on trying to make sure everyone has power restored. If we had a choice, I would pick a different energy provider. I cannot believe state officials are allowing JCP&L to continue like this without any oversight and proof that they are indeed restoring the number of homes they claim
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~morris county resident: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~morris county resident: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~morris county resident: For that I would say two out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~morris county resident: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~morris county resident taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 6th, 2017.