Jersey Central Power & Light (JCP&L): Jcp&l might be the most incompetent company in...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~pdm from November 23rd, 2017
Background on ~pdm's case
GetHuman: ~pdm - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~pdm: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~pdm a list of common Jersey Central Power & Light (JCP&L) problems)
~pdm: "Meter Reading" was why I was trying to call.
~pdm's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pdm: Jcp&l might be the most incompetent company in the corporate world and you know what? They don't care. I have tried all day to get a DR number for a temporary and permanent service in a house I am working on and have been ignored and frustrated all day. I bet if the customer did not pay the bill jcp&l would contact them within hours. Typical corporate America
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~pdm: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pdm: I'd give them a four out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~pdm: For that I would say three out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~pdm: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pdm taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 17th, 2017.