Jersey Central Power & Light (JCP&L): Terrible customer service. I was hoping to chan...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~anonymous from November 6th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~anonymous: Sure. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Jersey Central Power & Light (JCP&L) problems)
~anonymous: "Meter reading" was why I was trying to call.
~anonymous's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Terrible customer service. I was hoping to change my billing due date and was unable to. Customer service, billing, credit services, were not willing to help me. The requirements for making this change are ridiculous.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 2nd, 2017.