John Deere: No one ever answered my call, I wish I would ha...

A John Deere customer review by GetHuman user ~AP from November 27th, 2017

Background on ~AP's case

GetHuman: ~AP - can you tell our other John Deere customers when your case took place?
~AP: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to John Deere, and if so, how?
~AP: I used the 800-537-8233 number I found for on the GetHuman John Deere customer phone number page I was on: John Deere Customer Service Phone Number
GetHuman: And which of these common John Deere customer issues best describes the reason you wanted to talk to them?
(Shows ~AP a list of common John Deere problems)
~AP: "Where to buy" was why I was trying to call.

~AP's review of John Deere customer service

GetHuman: So how would you sum up your experience for GetHuman's John Deere customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AP: No one ever answered my call, I wish I would have read the reviews before I bought the JD ***R. I hate it do not buy one my dealer in Idaho Falls is worthless they know less about the unit than I do.
GetHuman: Let's quantify your experience contacting John Deere. On a scale of 1 to 5, how easy is it go get help on a John Deere problem?
~AP: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AP: I'd give them a two out of five on communication.
GetHuman: And what about John Deere's ability to quickly and effectively address your problem?
~AP: For that I would say five out of five.
GetHuman: And finally- any advice for other John Deere customers?
~AP: Call them early in the day or late. Don't forget any personal or account information you might need for John Deere to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AP taken from his John Deere customer service problem that occurred on November 20th, 2017.

John Deere

3.00 of 5 stars | 19 reviews

~AP's John Deere Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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