Joy Systems: Never answered the darned phone!!! Was on hold...
A Joy Systems customer review by GetHuman user ~Dee Dee from November 26th, 2017
Background on ~Dee Dee's case
GetHuman: ~Dee Dee - can you tell our other Joy Systems customers when your case took place?
~Dee Dee: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Joy Systems, and if so, how?
GetHuman: And which of these common Joy Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Dee Dee a list of common Joy Systems problems)
~Dee Dee: "Technical support" was why I was trying to call.
~Dee Dee's review of Joy Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Joy Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dee Dee: Never answered the darned phone!!! Was on hold for the "first in line" for over an hour!In fact I am still on hold!I would never ever do business with you again!
GetHuman: Let's quantify your experience contacting Joy Systems. On a scale of 1 to 5, how easy is it go get help on a Joy Systems problem?
~Dee Dee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dee Dee: I'd give them a three out of five on communication.
GetHuman: And what about Joy Systems's ability to quickly and effectively address your problem?
~Dee Dee: For that I would say two out of five.
GetHuman: And finally- any advice for other Joy Systems customers?
~Dee Dee: Call them early in the day or late. Don't forget any personal or account information you might need for Joy Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dee Dee taken from his Joy Systems customer service problem that occurred on November 25th, 2017.