Joy Systems: Had written a complaint earlier, due to a hang...
A Joy Systems customer review by GetHuman user ~E driver from November 26th, 2017
Background on ~E driver's case
GetHuman: ~E driver - can you tell our other Joy Systems customers when your case took place?
~E driver: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Joy Systems, and if so, how?
GetHuman: And which of these common Joy Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~E driver a list of common Joy Systems problems)
~E driver: "Warranty claim" was why I was trying to call.
~E driver's review of Joy Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Joy Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~E driver: Had written a complaint earlier, due to a hang up, but left a callback * and support called me back and handled my problem promptly and properly. I give credit where credit is due. Thanks for the support!
GetHuman: Let's quantify your experience contacting Joy Systems. On a scale of 1 to 5, how easy is it go get help on a Joy Systems problem?
~E driver: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~E driver: I'd give them a two out of five on communication.
GetHuman: And what about Joy Systems's ability to quickly and effectively address your problem?
~E driver: For that I would say one out of five.
GetHuman: And finally- any advice for other Joy Systems customers?
~E driver: Call them early in the day or late. Don't forget any personal or account information you might need for Joy Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~E driver taken from his Joy Systems customer service problem that occurred on November 20th, 2017.