K-Swiss: Absolutely horrid customer service through thei...
A K-Swiss customer review by GetHuman user ~Das Kid from November 19th, 2017
Background on ~Das Kid's case
GetHuman: ~Das Kid - can you tell our other K-Swiss customers when your case took place?
~Das Kid: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to K-Swiss, and if so, how?
GetHuman: And which of these common K-Swiss customer issues best describes the reason you wanted to talk to them?
(Shows ~Das Kid a list of common K-Swiss problems)
~Das Kid: "Complaint" was why I was trying to call.
~Das Kid's review of K-Swiss customer service
GetHuman: So how would you sum up your experience for GetHuman's K-Swiss customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Das Kid: Absolutely horrid customer service through their email. No response what-so-ever for more than two working weeks.
GetHuman: Let's quantify your experience contacting K-Swiss. On a scale of 1 to 5, how easy is it go get help on a K-Swiss problem?
~Das Kid: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Das Kid: I'd give them a two out of five on communication.
GetHuman: And what about K-Swiss's ability to quickly and effectively address your problem?
~Das Kid: For that I would say one out of five.
GetHuman: And finally- any advice for other K-Swiss customers?
~Das Kid: Call them early in the day or late. Don't forget any personal or account information you might need for K-Swiss to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Das Kid taken from his K-Swiss customer service problem that occurred on November 15th, 2017.
K-Swiss
1.00 of 5 stars | 1 reviews
~Das Kid's K-Swiss Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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