Issue with K-Swiss

A K-Swiss customer review by GetHuman user GetHuman-suzyvanc from December 7th, 2017

Background on GetHuman-suzyvanc's case

GetHuman: GetHuman-suzyvanc - can you tell our other K-Swiss customers when your case took place?
GetHuman-suzyvanc: Yup. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to K-Swiss, and if so, how?
GetHuman-suzyvanc: I used the 844-284-1292 number I found for on the GetHuman K-Swiss customer phone number page I was on: K-Swiss Customer Service Phone Number
GetHuman: And which of these common K-Swiss customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-suzyvanc a list of common K-Swiss problems)
GetHuman-suzyvanc: "Cancel order" was why I was trying to call.

GetHuman-suzyvanc's review of K-Swiss customer service

GetHuman: So how would you sum up your experience for GetHuman's K-Swiss customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-suzyvanc: Issue with K-Swiss
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-suzyvanc: I ordered wide but received medium width. Never got a confirmation either, the shoes just arrived. Return lable?FedEx to LA address (as it appears on packing slip) at my expense is most likely what ill do. The size *.* might have fit had it been wide enough in the toe box, but it wasn't. To bad they're cute shoes.
GetHuman: Let's quantify your experience contacting K-Swiss. On a scale of 1 to 5, how easy is it go get help on a K-Swiss problem?
GetHuman-suzyvanc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-suzyvanc: I'd give them a three out of five on communication.
GetHuman: And what about K-Swiss's ability to quickly and effectively address your problem?
GetHuman-suzyvanc: For that I would say four out of five.
GetHuman: And finally- any advice for other K-Swiss customers?
GetHuman-suzyvanc: Call them early in the day or late. Don't forget any personal or account information you might need for K-Swiss to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-suzyvanc taken from his K-Swiss customer service problem that occurred on December 2nd, 2017.

K-Swiss

1.00 of 5 stars | 1 reviews

GetHuman-suzyvanc's K-Swiss Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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