KFC: * piece meal should be called a snack. Drumstic...
A KFC customer review by GetHuman user ~chicken lover from November 21st, 2017
Background on ~chicken lover's case
GetHuman: ~chicken lover - can you tell our other KFC customers when your case took place?
~chicken lover: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~chicken lover a list of common KFC problems)
~chicken lover: "Refund a Charge" was why I was trying to call.
~chicken lover's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chicken lover: * piece meal should be called a snack. Drumstick & thigh were tiny. Drumstick weighed *.* oz on postal scale. Keep in mind that included skin and bone. Thigh was not much larger. Cost for tiny chicken pieces * tiny sides & biscuit was over $*. I could have eaten at a local buffet Western Sizzlin with salad, main courses, vegetables & dessert for the same price. You need email customer service.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~chicken lover: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chicken lover: I'd give them a five out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~chicken lover: For that I would say five out of five.
GetHuman: And finally- any advice for other KFC customers?
~chicken lover: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chicken lover taken from his KFC customer service problem that occurred on November 16th, 2017.