KFC: I had already tried their feedback form online...
A KFC customer review by GetHuman user ~Lynne Suzy from November 24th, 2017
Background on ~Lynne Suzy's case
GetHuman: ~Lynne Suzy - can you tell our other KFC customers when your case took place?
~Lynne Suzy: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~Lynne Suzy a list of common KFC problems)
~Lynne Suzy: "Delivery problem" was why I was trying to call.
~Lynne Suzy's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lynne Suzy: I had already tried their feedback form online and when I finished it and submitted, it took me back to the beginning, with all my info gone! I tried it three times! Finally found this AWESOME website where I got the *** number! As for the chicken I was giving feedback on, it was overcooked and DRY. First time ever for that!
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~Lynne Suzy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lynne Suzy: I'd give them a two out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~Lynne Suzy: For that I would say one out of five.
GetHuman: And finally- any advice for other KFC customers?
~Lynne Suzy: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lynne Suzy taken from his KFC customer service problem that occurred on November 15th, 2017.