KLM Royal Dutch Airlines: Gave up after hour on hold. KLM.com also down...
A KLM Royal Dutch Airlines customer review by GetHuman user ~Tom Heath from November 15th, 2017
Background on ~Tom Heath's case
GetHuman: ~Tom Heath - can you tell our other KLM Royal Dutch Airlines customers when your case took place?
~Tom Heath: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to KLM Royal Dutch Airlines, and if so, how?
GetHuman: And which of these common KLM Royal Dutch Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom Heath a list of common KLM Royal Dutch Airlines problems)
~Tom Heath: "Frequent flyer program" was why I was trying to call.
~Tom Heath's review of KLM Royal Dutch Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's KLM Royal Dutch Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom Heath: Gave up after hour on hold. KLM.com also down. Does not give me a lot of confidence for my flight with them tomorrow
GetHuman: Let's quantify your experience contacting KLM Royal Dutch Airlines. On a scale of 1 to 5, how easy is it go get help on a KLM Royal Dutch Airlines problem?
~Tom Heath: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom Heath: I'd give them a three out of five on communication.
GetHuman: And what about KLM Royal Dutch Airlines's ability to quickly and effectively address your problem?
~Tom Heath: For that I would say two out of five.
GetHuman: And finally- any advice for other KLM Royal Dutch Airlines customers?
~Tom Heath: Call them early in the day or late. Don't forget any personal or account information you might need for KLM Royal Dutch Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom Heath taken from his KLM Royal Dutch Airlines customer service problem that occurred on November 7th, 2017.