Kaiser Permanente - Hawaii: I am a Providers office calling from North Caro...
A Kaiser Permanente - Hawaii customer review by GetHuman user ~pwilson from November 21st, 2017
Background on ~pwilson's case
GetHuman: ~pwilson - can you tell our other Kaiser Permanente - Hawaii customers when your case took place?
~pwilson: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Kaiser Permanente - Hawaii, and if so, how?
GetHuman: And which of these common Kaiser Permanente - Hawaii customer issues best describes the reason you wanted to talk to them?
(Shows ~pwilson a list of common Kaiser Permanente - Hawaii problems)
~pwilson: "Make/Chase a claim" was why I was trying to call.
~pwilson's review of Kaiser Permanente - Hawaii customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Hawaii customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pwilson: I am a Providers office calling from North Carolina with billing questions regarding the patients benefits. I was told to fax my request in. This is an Urgent care, the patient came in our office after *:** our time. Is this a medicaid policy? When I tried to bill it, my system required a referring doctor. FAX MY REQUEST, what an answer. This was a first!!!!!! I WAS NOT HAPPY!! Pat W. ***-***-****. P*****@***.com
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Hawaii. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Hawaii problem?
~pwilson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pwilson: I'd give them a one out of five on communication.
GetHuman: And what about Kaiser Permanente - Hawaii's ability to quickly and effectively address your problem?
~pwilson: For that I would say one out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Hawaii customers?
~pwilson: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Hawaii to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pwilson taken from his Kaiser Permanente - Hawaii customer service problem that occurred on November 17th, 2017.
Kaiser Permanente - Hawaii
2.00 of 5 stars | 3 reviews
~pwilson's Kaiser Permanente - Hawaii Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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