Kaiser Permanente - Hawaii: Living in Hawaii and having Kaiser as your heal...
A Kaiser Permanente - Hawaii customer review by GetHuman user ~Hawaiidiver2 from November 14th, 2017
Background on ~Hawaiidiver2's case
GetHuman: ~Hawaiidiver2 - can you tell our other Kaiser Permanente - Hawaii customers when your case took place?
~Hawaiidiver2: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Kaiser Permanente - Hawaii, and if so, how?
GetHuman: And which of these common Kaiser Permanente - Hawaii customer issues best describes the reason you wanted to talk to them?
(Shows ~Hawaiidiver2 a list of common Kaiser Permanente - Hawaii problems)
~Hawaiidiver2: "Make/Chase a claim" was why I was trying to call.
~Hawaiidiver2's review of Kaiser Permanente - Hawaii customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Hawaii customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hawaiidiver2: Living in Hawaii and having Kaiser as your health care provider leaves a lot to be desired unless you live in Honolulu. Living on any other island means you need to fly to Honolulu for a simple procedure such as a colonoscopy making it an all day procedure for an actual one hour test. You are left at the mercy of their scheduling and travel department to make your airline reservations which for me meant waiting in the airport * hrs after my procedure because their "corporate" scheduling didn't have access to all of the "hourly" flights available to the regular public. Kaiser advertises that they treat their members as "Ohana"(means family in Hawaiian). If I treated a family member like Kaiser treats people, I'd be disowned. If you have a health insurance option.....stay away from Kaiser, you'll be doing yourself a big "health care" favor.
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Hawaii. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Hawaii problem?
~Hawaiidiver2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hawaiidiver2: I'd give them a two out of five on communication.
GetHuman: And what about Kaiser Permanente - Hawaii's ability to quickly and effectively address your problem?
~Hawaiidiver2: For that I would say three out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Hawaii customers?
~Hawaiidiver2: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Hawaii to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hawaiidiver2 taken from his Kaiser Permanente - Hawaii customer service problem that occurred on November 11th, 2017.
Kaiser Permanente - Hawaii
2.00 of 5 stars | 3 reviews
~Hawaiidiver2's Kaiser Permanente - Hawaii Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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