Kaiser Permanente - Maryland/Virginia: Kept getting run-around. Forwarded to recorded...

A Kaiser Permanente - Maryland/Virginia customer review by GetHuman user ~amtk52 from November 21st, 2017

Background on ~amtk52's case

GetHuman: ~amtk52 - can you tell our other Kaiser Permanente - Maryland/Virginia customers when your case took place?
~amtk52: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Kaiser Permanente - Maryland/Virginia, and if so, how?
~amtk52: I used the 800-777-7902 number I found for on the GetHuman Kaiser Permanente - Maryland/Virginia customer phone number page I was on: Kaiser Permanente - Maryland/Virginia Customer Service Phone Number
GetHuman: And which of these common Kaiser Permanente - Maryland/Virginia customer issues best describes the reason you wanted to talk to them?
(Shows ~amtk52 a list of common Kaiser Permanente - Maryland/Virginia problems)
~amtk52: "Overcharge/Strange charge" was why I was trying to call.

~amtk52's review of Kaiser Permanente - Maryland/Virginia customer service

GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Maryland/Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amtk52: Kept getting run-around. Forwarded to recorded lines by the people that answered. THEN recorded lines hang-up on you.
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Maryland/Virginia. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Maryland/Virginia problem?
~amtk52: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amtk52: I'd give them a one out of five on communication.
GetHuman: And what about Kaiser Permanente - Maryland/Virginia's ability to quickly and effectively address your problem?
~amtk52: For that I would say one out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Maryland/Virginia customers?
~amtk52: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Maryland/Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amtk52 taken from his Kaiser Permanente - Maryland/Virginia customer service problem that occurred on November 16th, 2017.

Kaiser Permanente - Maryland/Virginia

1.00 of 5 stars | 7 reviews

~amtk52's Kaiser Permanente - Maryland/Virginia Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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