Kaspersky Lab: They don't provide remote service for installat...
A Kaspersky Lab customer review by GetHuman user ~sunny from November 19th, 2017
Background on ~sunny's case
GetHuman: ~sunny - can you tell our other Kaspersky Lab customers when your case took place?
~sunny: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Kaspersky Lab, and if so, how?
GetHuman: And which of these common Kaspersky Lab customer issues best describes the reason you wanted to talk to them?
(Shows ~sunny a list of common Kaspersky Lab problems)
~sunny: "Returns" was why I was trying to call.
~sunny's review of Kaspersky Lab customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaspersky Lab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunny: They don't provide remote service for installation of this product. We have an infected computer. You would either need a computer wizard by you or hire an outside vendor such as Geeksonsite to install it on an infected computer. There was a language barrier with the agent. I would have liked more information than I received.
GetHuman: Let's quantify your experience contacting Kaspersky Lab. On a scale of 1 to 5, how easy is it go get help on a Kaspersky Lab problem?
~sunny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunny: I'd give them a two out of five on communication.
GetHuman: And what about Kaspersky Lab's ability to quickly and effectively address your problem?
~sunny: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaspersky Lab customers?
~sunny: Call them early in the day or late. Don't forget any personal or account information you might need for Kaspersky Lab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunny taken from his Kaspersky Lab customer service problem that occurred on November 13th, 2017.