Kayak: Although I was calling about a negative experie...
A Kayak customer review by GetHuman user ~Beth from November 14th, 2017
Background on ~Beth's case
GetHuman: ~Beth - can you tell our other Kayak customers when your case took place?
~Beth: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~Beth a list of common Kayak problems)
~Beth: "Find Itinerary" was why I was trying to call.
~Beth's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beth: Although I was calling about a negative experience, the rep seemed very friendly and concerned about their service. All in all, I got a follow up e-mail the next day offering to refund my money.
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~Beth: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beth: I'd give them a one out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~Beth: For that I would say three out of five.
GetHuman: And finally- any advice for other Kayak customers?
~Beth: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beth taken from his Kayak customer service problem that occurred on November 5th, 2017.