Kayak: Never have to wait for such a very long time fo...
A Kayak customer review by GetHuman user ~Nancy Lee from November 14th, 2017
Background on ~Nancy Lee's case
GetHuman: ~Nancy Lee - can you tell our other Kayak customers when your case took place?
~Nancy Lee: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Lee a list of common Kayak problems)
~Nancy Lee: "Change Booking" was why I was trying to call.
~Nancy Lee's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Lee: Never have to wait for such a very long time for customer assistance with any other agents, such as Orbitz, etc. Disgraceful!
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~Nancy Lee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Lee: I'd give them a one out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~Nancy Lee: For that I would say two out of five.
GetHuman: And finally- any advice for other Kayak customers?
~Nancy Lee: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Lee taken from his Kayak customer service problem that occurred on November 9th, 2017.