Kayak: This letter is to inform you of the poor custom...
A Kayak customer review by GetHuman user ~kesslec from November 21st, 2017
Background on ~kesslec's case
GetHuman: ~kesslec - can you tell our other Kayak customers when your case took place?
~kesslec: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~kesslec a list of common Kayak problems)
~kesslec: "Change Booking" was why I was trying to call.
~kesslec's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kesslec: This letter is to inform you of the poor customer service I received from Kayak. **I received the following by email from Vayama, which I replied to a few days before my flight:**Details as given below for present itinerary:**.KESSLER*CLAIRE MS(ADT***FEB**)*LG**** N **APR LUXDUB ****A****P **APR*EI *** V **APR DUBJFK ****A ***P **APR --- New change miss connection arrival in DUB*Hence the possible option which can be offered is given below:*Option-**As airlines advised , FULL REFUND- ** to ** days to get credited back to the same account.*Option-**LG**** N **APR LUXDUB ****A****P **APR--- No hotel stay*EI *** V **APR DUBJFK ****A ***P **APR ---- new option*Please kindly check the details and response ASAP. We need to confirm the booking and update your reservation.**I chose Option * and received a confirmation email:**YOUR ITINERARY*Luxair*Flight LG*****Depart*(LUX) Luxembourg, LU***-Apr-** (Wed) **:**am*Arrive*(DUB) Dublin, IE***-Apr-** (Wed) **:**pm*Flight Time: **hr **min*Stops: non
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~kesslec: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kesslec: I'd give them a three out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~kesslec: For that I would say four out of five.
GetHuman: And finally- any advice for other Kayak customers?
~kesslec: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kesslec taken from his Kayak customer service problem that occurred on November 11th, 2017.