Kayak: Waited for ** minutes was then transferred wher...
A Kayak customer review by GetHuman user ~upset in wisconsin from November 20th, 2017
Background on ~upset in wisconsin's case
GetHuman: ~upset in wisconsin - can you tell our other Kayak customers when your case took place?
~upset in wisconsin: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~upset in wisconsin a list of common Kayak problems)
~upset in wisconsin: "Find Itinerary" was why I was trying to call.
~upset in wisconsin's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset in wisconsin: Waited for ** minutes was then transferred where i waited another **. Was told that the computer print-out I had did not contain the proper numbers for me to cancel my reservation. the gentleman was unable to find my reservation in the system. He suggested I call the hotel directly. I did. They said I need to cancel the reservation through Kayak. Please contact me with what I should do next.******@***.com
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~upset in wisconsin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset in wisconsin: I'd give them a one out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~upset in wisconsin: For that I would say four out of five.
GetHuman: And finally- any advice for other Kayak customers?
~upset in wisconsin: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset in wisconsin taken from his Kayak customer service problem that occurred on November 16th, 2017.