Kaz: I TRIED TWO WEEKS AGO TO REACH YOU ABOUT MY HON...
A Kaz customer review by GetHuman user ~GINA from November 19th, 2017
Background on ~GINA's case
GetHuman: ~GINA - can you tell our other Kaz customers when your case took place?
~GINA: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Kaz, and if so, how?
GetHuman: And which of these common Kaz customer issues best describes the reason you wanted to talk to them?
(Shows ~GINA a list of common Kaz problems)
~GINA: "Change order" was why I was trying to call.
~GINA's review of Kaz customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GINA: I TRIED TWO WEEKS AGO TO REACH YOU ABOUT MY HONEYWELL RADIATOR THAT STOPPED WORKING AFTER ONE DAY. I TRIED SEVERAL TIMES WITHOUT SUCCESS, EACH TIME BEING PUT ON HOLD FOR AT LEAST **MINS. BEFORE HANGING UP.*AND NOW I AM TRYING TO REACH YOU ABOUT A NON WORKING VICKS THERMOMETER THAT ALSO STOPPED WORKING AFTER BEING USED TWO TIMES. PLEASE CALL ME AT *** *** ****. YOUR CUSTOMER SERVICE IS OUTRAGEOUSLY NON EXISTENT.
GetHuman: Let's quantify your experience contacting Kaz. On a scale of 1 to 5, how easy is it go get help on a Kaz problem?
~GINA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GINA: I'd give them a four out of five on communication.
GetHuman: And what about Kaz's ability to quickly and effectively address your problem?
~GINA: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaz customers?
~GINA: Call them early in the day or late. Don't forget any personal or account information you might need for Kaz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GINA taken from his Kaz customer service problem that occurred on November 16th, 2017.
Kaz
1.50 of 5 stars | 1 reviews
~GINA's Kaz Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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