Kaz: I'm calling cause my heating pad completely sto...
A Kaz customer review by GetHuman user ~HEIDI NAJDA from November 14th, 2017
Background on ~HEIDI NAJDA's case
GetHuman: ~HEIDI NAJDA - can you tell our other Kaz customers when your case took place?
~HEIDI NAJDA: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Kaz, and if so, how?
GetHuman: And which of these common Kaz customer issues best describes the reason you wanted to talk to them?
(Shows ~HEIDI NAJDA a list of common Kaz problems)
~HEIDI NAJDA: "Cancel order" was why I was trying to call.
~HEIDI NAJDA's review of Kaz customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HEIDI NAJDA: I'm calling cause my heating pad completely stopped working all on it's own. I hadn't even bought a month ago. I need my heating pad due to lower back pain. Please replace*send me a new one? Another thing bothers me is that this company should send the customer a postaged box for free seeings that it's their merchandise that failed.
GetHuman: Let's quantify your experience contacting Kaz. On a scale of 1 to 5, how easy is it go get help on a Kaz problem?
~HEIDI NAJDA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HEIDI NAJDA: I'd give them a two out of five on communication.
GetHuman: And what about Kaz's ability to quickly and effectively address your problem?
~HEIDI NAJDA: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaz customers?
~HEIDI NAJDA: Call them early in the day or late. Don't forget any personal or account information you might need for Kaz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HEIDI NAJDA taken from his Kaz customer service problem that occurred on November 6th, 2017.
Kaz
1.50 of 5 stars | 1 reviews
~HEIDI NAJDA's Kaz Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kaz, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kaz in any way.