Kenwood: I got a technician right away who understood my...
A Kenwood customer review by GetHuman user ~Mark from November 22nd, 2017
Background on ~Mark's case
GetHuman: ~Mark - can you tell our other Kenwood customers when your case took place?
~Mark: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Kenwood, and if so, how?
GetHuman: And which of these common Kenwood customer issues best describes the reason you wanted to talk to them?
(Shows ~Mark a list of common Kenwood problems)
~Mark: "Technical support" was why I was trying to call.
~Mark's review of Kenwood customer service
GetHuman: So how would you sum up your experience for GetHuman's Kenwood customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mark: I got a technician right away who understood my problem, explained the cause and gave me the solution.*(I was trying to load the new firmware into my KVT-***. As instructed, I burned a disc. He said I should have burned an audio or movie disc. And didn't know why this critical piece of information didn't appear in the instructions or near the download button).**Don'y know about the line being disconnected in the past. It works now.
GetHuman: Let's quantify your experience contacting Kenwood. On a scale of 1 to 5, how easy is it go get help on a Kenwood problem?
~Mark: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mark: I'd give them a five out of five on communication.
GetHuman: And what about Kenwood's ability to quickly and effectively address your problem?
~Mark: For that I would say one out of five.
GetHuman: And finally- any advice for other Kenwood customers?
~Mark: Call them early in the day or late. Don't forget any personal or account information you might need for Kenwood to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mark taken from his Kenwood customer service problem that occurred on November 18th, 2017.
Kenwood
3.00 of 5 stars | 18 reviews
~Mark's Kenwood Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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