Khan Academy: Dear Mr Khan**What a great bunch of tutorials you'...
A Khan Academy customer review by GetHuman user GetHuman-bayouel from November 30th, 2017
Background on GetHuman-bayouel's case
GetHuman: GetHuman-bayouel - can you tell our other Khan Academy customers when your case took place?
GetHuman-bayouel: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Khan Academy, and if so, how?
GetHuman: And which of these common Khan Academy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bayouel a list of common Khan Academy problems)
GetHuman-bayouel: "None of those really matches why I wanted to contact Khan Academy that day." was why I was trying to contact.
GetHuman-bayouel's review of Khan Academy customer service
GetHuman: So how would you sum up your experience for GetHuman's Khan Academy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bayouel: Dear Mr Khan**What a great bunch of tutorials you'...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-bayouel: Dear Mr Khan**What a great bunch of tutorials you've put together but it might also be helpful if your team could put together a set of videos for folks like me who haven't taken any math courses for a long time. I'm a retired airline pilot who would like to teach high school math but my last math class was D.E. and that was ** years ago. I have to take a certification test called the Praxis II Math Test which is a little bit of everything I've already forgotten. Right now I'm piecing together snippets of your videos for my review. A tailored review video would be most helpful. Just a thought. The Praxis II test is on:**Number and Quantity * Algebra**Functions**Calculus **Geometry**Probability and Statistics, and **Discrete Mathematics (whatever that might be)**Thank you for your time.***Best regards,**Elton Hartzler******@***.com*Ocean Springs, MS
GetHuman: Let's quantify your experience contacting Khan Academy. On a scale of 1 to 5, how easy is it go get help on a Khan Academy problem?
GetHuman-bayouel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bayouel: I'd give them a one out of five on communication.
GetHuman: And what about Khan Academy's ability to quickly and effectively address your problem?
GetHuman-bayouel: For that I would say four out of five.
GetHuman: And finally- any advice for other Khan Academy customers?
GetHuman-bayouel: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Khan Academy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bayouel taken from his Khan Academy customer service problem that occurred on November 23rd, 2017.
Khan Academy
1.00 of 5 stars | 4 reviews
GetHuman-bayouel's Khan Academy Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Khan Academy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Khan Academy in any way.