Kindle: It did not answer the main question I needed an...

A Kindle customer review by GetHuman user GetHuman-282206 from November 21st, 2017

Background on GetHuman-282206's case

GetHuman: GetHuman-282206 - can you tell our other Kindle customers when your case took place?
GetHuman-282206: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman-282206: I used the 866-321-8851 number I found for on the GetHuman Kindle customer phone number page I was on: Kindle Customer Service Phone Number
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-282206 a list of common Kindle problems)
GetHuman-282206: "Refund a Charge" was why I was trying to call.

GetHuman-282206's review of Kindle customer service

GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-282206: It did not answer the main question I needed answered and it was very hard to understand the technician.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
GetHuman-282206: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-282206: I'd give them a five out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
GetHuman-282206: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
GetHuman-282206: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-282206 taken from his Kindle customer service problem that occurred on November 13th, 2017.

Kindle

4.24 of 5 stars | 297 reviews

GetHuman-282206's Kindle Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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