Kindle: called the number and an voice recording told m...
A Kindle customer review by GetHuman user ~Billster from November 20th, 2017
Background on ~Billster's case
GetHuman: ~Billster - can you tell our other Kindle customers when your case took place?
~Billster: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~Billster a list of common Kindle problems)
~Billster: "Update Account Info" was why I was trying to call.
~Billster's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Billster: called the number and an voice recording told me how to solve my problem. Problem solved in less than a minute.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~Billster: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Billster: I'd give them a two out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~Billster: For that I would say three out of five.
GetHuman: And finally- any advice for other Kindle customers?
~Billster: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Billster taken from his Kindle customer service problem that occurred on November 18th, 2017.