Kindle: refund
A Kindle customer review by GetHuman user GetHuman-hrlascru from December 2nd, 2017
Background on GetHuman-hrlascru's case
GetHuman: GetHuman-hrlascru - can you tell our other Kindle customers when your case took place?
GetHuman-hrlascru: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hrlascru a list of common Kindle problems)
GetHuman-hrlascru: "Download Trouble" was why I was trying to call.
GetHuman-hrlascru's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hrlascru: refund
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-hrlascru: Okay where do I start. I found a charge on my bank account for . for February and March. I did not order this service. I spoke to a man from the Fillipines (your rep) who was curt. He tried to resolve the refund but sated that he cancelled the kindle service and therefore he could not process the refund and put me on hold for over minutes. I finally hung up and called kindle directly and was on hold for over an hour. Someone finally came on the line and before I could tell him what I needed I was cut off. Wow! what a way to do business. And over hours of my time for a refund of . incredible. As I write this I am on hold with your company yet again
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
GetHuman-hrlascru: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hrlascru: I'd give them a five out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
GetHuman-hrlascru: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
GetHuman-hrlascru: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hrlascru taken from his Kindle customer service problem that occurred on November 25th, 2017.