KitchenAid: Called the number. Told me it was the wrong num...
A KitchenAid customer review by GetHuman user GetHuman-134872 from November 23rd, 2017
Background on GetHuman-134872's case
GetHuman: GetHuman-134872 - can you tell our other KitchenAid customers when your case took place?
GetHuman-134872: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to KitchenAid, and if so, how?
GetHuman: And which of these common KitchenAid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-134872 a list of common KitchenAid problems)
GetHuman-134872: "Technical Support" was why I was trying to call.
GetHuman-134872's review of KitchenAid customer service
GetHuman: So how would you sum up your experience for GetHuman's KitchenAid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134872: Called the number. Told me it was the wrong number to call for a dishwasher. Gave me another number which I called. The recording said for small appliances! It was the wrong number. She transferred me to another number. Recording said high volume. Waited another * minutes at second number. Now holding at third number. Have to hang up. This is ridiculous!
GetHuman: Let's quantify your experience contacting KitchenAid. On a scale of 1 to 5, how easy is it go get help on a KitchenAid problem?
GetHuman-134872: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134872: I'd give them a two out of five on communication.
GetHuman: And what about KitchenAid's ability to quickly and effectively address your problem?
GetHuman-134872: For that I would say three out of five.
GetHuman: And finally- any advice for other KitchenAid customers?
GetHuman-134872: Call them early in the day or late. Don't forget any personal or account information you might need for KitchenAid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134872 taken from his KitchenAid customer service problem that occurred on November 22nd, 2017.