KitchenAid: The customer service person was unable to answe...
A KitchenAid customer review by GetHuman user GetHuman-407264 from November 28th, 2017
Background on GetHuman-407264's case
GetHuman: GetHuman-407264 - can you tell our other KitchenAid customers when your case took place?
GetHuman-407264: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to KitchenAid, and if so, how?
GetHuman: And which of these common KitchenAid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407264 a list of common KitchenAid problems)
GetHuman-407264: "Returns" was why I was trying to call.
GetHuman-407264's review of KitchenAid customer service
GetHuman: So how would you sum up your experience for GetHuman's KitchenAid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407264: The customer service person was unable to answer a simple technical question. He would only give yes or no answers without any discussion. It appears that their customer service people have first been coached by the company's lawyers to tell you nothing that could ever remotely be used against them. Generally a waste of time.
GetHuman: Let's quantify your experience contacting KitchenAid. On a scale of 1 to 5, how easy is it go get help on a KitchenAid problem?
GetHuman-407264: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407264: I'd give them a four out of five on communication.
GetHuman: And what about KitchenAid's ability to quickly and effectively address your problem?
GetHuman-407264: For that I would say three out of five.
GetHuman: And finally- any advice for other KitchenAid customers?
GetHuman-407264: Call them early in the day or late. Don't forget any personal or account information you might need for KitchenAid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407264 taken from his KitchenAid customer service problem that occurred on November 19th, 2017.