Knology: I called customer support to cancel my service...
A Knology customer review by GetHuman user ~ryanm from November 16th, 2017
Background on ~ryanm's case
GetHuman: ~ryanm - can you tell our other Knology customers when your case took place?
~ryanm: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Knology, and if so, how?
GetHuman: And which of these common Knology customer issues best describes the reason you wanted to talk to them?
(Shows ~ryanm a list of common Knology problems)
~ryanm: "Overcharge/Strange charge" was why I was trying to contact.
~ryanm's review of Knology customer service
GetHuman: So how would you sum up your experience for GetHuman's Knology customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ryanm: I called customer support to cancel my service. The wait wasn't that bad for over the phone support, but when I spoke to the woman she was abrupt, rude, and made absolutely zero attempts to save my account or inquire as to why i was going to cancel. I feel sorry for anyone who has an invested interest in this company because they have major flaws in their support system.
GetHuman: Let's quantify your experience contacting Knology. On a scale of 1 to 5, how easy is it go get help on a Knology problem?
~ryanm: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ryanm: I'd give them a five out of five on communication.
GetHuman: And what about Knology's ability to quickly and effectively address your problem?
~ryanm: For that I would say five out of five.
GetHuman: And finally- any advice for other Knology customers?
~ryanm: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Knology to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ryanm taken from his Knology customer service problem that occurred on November 10th, 2017.