Knology: I had AT&T Uverse where you used to have to wai...
A Knology customer review by GetHuman user GetHuman-172352 from November 7th, 2017
Background on GetHuman-172352's case
GetHuman: GetHuman-172352 - can you tell our other Knology customers when your case took place?
GetHuman-172352: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to Knology, and if so, how?
GetHuman: And which of these common Knology customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172352 a list of common Knology problems)
GetHuman-172352: "Change plan" was why I was trying to contact.
GetHuman-172352's review of Knology customer service
GetHuman: So how would you sum up your experience for GetHuman's Knology customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172352: I had AT&T Uverse where you used to have to wait for ten years to get help. Knology is instant help. I love it. Also, I only had to call twice to get help. I have had no problems with the service.
GetHuman: Let's quantify your experience contacting Knology. On a scale of 1 to 5, how easy is it go get help on a Knology problem?
GetHuman-172352: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172352: I'd give them a five out of five on communication.
GetHuman: And what about Knology's ability to quickly and effectively address your problem?
GetHuman-172352: For that I would say five out of five.
GetHuman: And finally- any advice for other Knology customers?
GetHuman-172352: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Knology to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172352 taken from his Knology customer service problem that occurred on November 3rd, 2017.