Knott's Berry Farm: MY DAUGHTER PURSE FELL OFF THE RIDE COAST RIDER...
A Knott's Berry Farm customer review by GetHuman user ~Veronica Garcia from November 21st, 2017
Background on ~Veronica Garcia's case
GetHuman: ~Veronica Garcia - can you tell our other Knott's Berry Farm customers when your case took place?
~Veronica Garcia: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Knott's Berry Farm, and if so, how?
GetHuman: And which of these common Knott's Berry Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~Veronica Garcia a list of common Knott's Berry Farm problems)
~Veronica Garcia: "Loyalty program" was why I was trying to call.
~Veronica Garcia's review of Knott's Berry Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's Knott's Berry Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Veronica Garcia: MY DAUGHTER PURSE FELL OFF THE RIDE COAST RIDER ON FRIDAY THE **. WE WERE TOLD TO CALL ON **TH AT **AM WE CALLED JUST AS WE WERE TOLD. WAS ON HOLD ** MIN. TO BE TOLD JUST TO COME BECUASE IT MIGHT BE IN THE SAFE. I GAVE THEM MY PHONE NUMBER TO CONFIRM THAT THE PURSE WAS IN THE SAFE.I NEVER GOT THE CALL.I WAS NOT GOING TO DRIVE FROM SAN BERNARDINO TO KNOTTS WITH OUT A CONFIRMATION THAT THE PURSE WAS READY TO BE PICKED UP.ONCE AGAIN MY PHONE NUMBER IS *** *** ****.
GetHuman: Let's quantify your experience contacting Knott's Berry Farm. On a scale of 1 to 5, how easy is it go get help on a Knott's Berry Farm problem?
~Veronica Garcia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Veronica Garcia: I'd give them a five out of five on communication.
GetHuman: And what about Knott's Berry Farm's ability to quickly and effectively address your problem?
~Veronica Garcia: For that I would say one out of five.
GetHuman: And finally- any advice for other Knott's Berry Farm customers?
~Veronica Garcia: Call them early in the day or late. Don't forget any personal or account information you might need for Knott's Berry Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Veronica Garcia taken from his Knott's Berry Farm customer service problem that occurred on November 16th, 2017.