Kobo Books: After many emails I finally talked to a human w...
A Kobo Books customer review by GetHuman user GetHuman-426010 from November 22nd, 2017
Background on GetHuman-426010's case
GetHuman: GetHuman-426010 - can you tell our other Kobo Books customers when your case took place?
GetHuman-426010: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426010 a list of common Kobo Books problems)
GetHuman-426010: "Warranty claim" was why I was trying to contact.
GetHuman-426010's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426010: After many emails I finally talked to a human who said I would receive an email telling my how to return my Kobo Glo, which has never worked. I have not received the email in a week, and many more calls have gone unanswered. Worst customer service ever-going back to Amazon!
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
GetHuman-426010: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426010: I'd give them a four out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
GetHuman-426010: For that I would say five out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
GetHuman-426010: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426010 taken from his Kobo Books customer service problem that occurred on November 15th, 2017.