Kobo Books: I really hope Kobo has better customer service...
A Kobo Books customer review by GetHuman user ~Allan Fraser from November 23rd, 2017
Background on ~Allan Fraser's case
GetHuman: ~Allan Fraser - can you tell our other Kobo Books customers when your case took place?
~Allan Fraser: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~Allan Fraser a list of common Kobo Books problems)
~Allan Fraser: "Make a purchase" was why I was trying to contact.
~Allan Fraser's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Allan Fraser: I really hope Kobo has better customer service than has been displayed by my calling your *** *. I did NOT get to speak with anyone. When I tried the Kobo will call me back. Same thing. No body called. This is hopeless. I can see why the poor reviews. However, if I can get you to call. (Regarding the books I bought only to have thee be ** pages or so, previews) Then please do, *** *** ****.... Allan Fraser
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~Allan Fraser: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Allan Fraser: I'd give them a one out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~Allan Fraser: For that I would say four out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~Allan Fraser: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Allan Fraser taken from his Kobo Books customer service problem that occurred on November 19th, 2017.