Kobo Books: I wanted a path of some sort to access the "fre...
A Kobo Books customer review by GetHuman user GetHuman-73970 from November 17th, 2017
Background on GetHuman-73970's case
GetHuman: GetHuman-73970 - can you tell our other Kobo Books customers when your case took place?
GetHuman-73970: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-73970 a list of common Kobo Books problems)
GetHuman-73970: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-73970's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-73970: I wanted a path of some sort to access the "free" books Kobo has but after carefully following their instructions I found myself in a loop with every click going to one screen which had no information at all. I think I'll stick with Kindle from now on.
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
GetHuman-73970: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-73970: I'd give them a two out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
GetHuman-73970: For that I would say one out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
GetHuman-73970: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-73970 taken from his Kobo Books customer service problem that occurred on November 7th, 2017.