Kodak: I was always having to clean the print heads be...
A Kodak customer review by GetHuman user ~ldygma from November 25th, 2017
Background on ~ldygma's case
GetHuman: ~ldygma - can you tell our other Kodak customers when your case took place?
~ldygma: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Kodak, and if so, how?
GetHuman: And which of these common Kodak customer issues best describes the reason you wanted to talk to them?
(Shows ~ldygma a list of common Kodak problems)
~ldygma: "Repairs" was why I was trying to contact.
~ldygma's review of Kodak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kodak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ldygma: I was always having to clean the print heads before printing most jobs and ink needed changed to often. I couldn't get the FAX working and finally when it broke down after just a little over a year. Of course when warranty runs out I needed to call Customer Service. They are in Korea and offered to replace it at a low cost with a free print head. I agreed at first and gave my number and then started thinking how I really didn't like the printer anyway and they were sending a refurbished one so I canceled and they were supposedly canceling my order as we spoke but they didn't and I got the printer. I didn't open it and called them back and asked for a shipping label to return it but they said no. I called multiple times with them telling me that someone on a higher level would return my call and never did. I was also told that Kodak does not give refund under any circumstances but if I paid to ship it back they would in my case. Shipping it back would cost me a bundle so I called Fed X
GetHuman: Let's quantify your experience contacting Kodak. On a scale of 1 to 5, how easy is it go get help on a Kodak problem?
~ldygma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ldygma: I'd give them a three out of five on communication.
GetHuman: And what about Kodak's ability to quickly and effectively address your problem?
~ldygma: For that I would say four out of five.
GetHuman: And finally- any advice for other Kodak customers?
~ldygma: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kodak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ldygma taken from his Kodak customer service problem that occurred on November 22nd, 2017.