Kodak: This was a total and complete waste of time. I...
A Kodak customer review by GetHuman user GetHuman-345853 from November 28th, 2017
Background on GetHuman-345853's case
GetHuman: GetHuman-345853 - can you tell our other Kodak customers when your case took place?
GetHuman-345853: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Kodak, and if so, how?
GetHuman: And which of these common Kodak customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345853 a list of common Kodak problems)
GetHuman-345853: "Technical Support" was why I was trying to contact.
GetHuman-345853's review of Kodak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kodak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345853: This was a total and complete waste of time. I have a **** printer, worked for a few years ok then printhead and black ink started to mess up. Then tried to call support, that was a complete joke. Could not understand what he was saying and asked to repeat several times. i'm in the usa, you'd think Kodak would put a support team in the USA that you can understand. I am no longer dealing with Kodak,gonna trash the printer and buy another brand. If you have a Kodak product, don't bother wasting your time trying to call tech support, just trash it and buy another brand
GetHuman: Let's quantify your experience contacting Kodak. On a scale of 1 to 5, how easy is it go get help on a Kodak problem?
GetHuman-345853: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345853: I'd give them a two out of five on communication.
GetHuman: And what about Kodak's ability to quickly and effectively address your problem?
GetHuman-345853: For that I would say one out of five.
GetHuman: And finally- any advice for other Kodak customers?
GetHuman-345853: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kodak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345853 taken from his Kodak customer service problem that occurred on November 22nd, 2017.