Is Kolcraft going out of business? That's the o...
A Kolcraft customer review by GetHuman user ~frank petunia from November 15th, 2017
Background on ~frank petunia's case
GetHuman: ~frank petunia - can you tell our other Kolcraft customers when your case took place?
~frank petunia: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Kolcraft, and if so, how?
GetHuman: And which of these common Kolcraft customer issues best describes the reason you wanted to talk to them?
(Shows ~frank petunia a list of common Kolcraft problems)
~frank petunia: "Where to buy" was why I was trying to call.
~frank petunia's review of Kolcraft customer service
GetHuman: So how would you sum up your experience for GetHuman's Kolcraft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frank petunia: Is Kolcraft going out of business? That's the only thing that might explain their absent customer service. No answer or message on phone *'s* no email address. Advice: don't go with Kolcraft - you'll be TOTALLY FRUSTRATED if you need to follow up on your purchase.
GetHuman: Let's quantify your experience contacting Kolcraft. On a scale of 1 to 5, how easy is it go get help on a Kolcraft problem?
~frank petunia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frank petunia: I'd give them a five out of five on communication.
GetHuman: And what about Kolcraft's ability to quickly and effectively address your problem?
~frank petunia: For that I would say five out of five.
GetHuman: And finally- any advice for other Kolcraft customers?
~frank petunia: Call them early in the day or late. Don't forget any personal or account information you might need for Kolcraft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frank petunia taken from his Kolcraft customer service problem that occurred on November 14th, 2017.