Kolcraft: The customer service is good.. i just think tha...

A Kolcraft customer review by GetHuman user ~lgdgemini from November 10th, 2017

Background on ~lgdgemini's case

GetHuman: ~lgdgemini - can you tell our other Kolcraft customers when your case took place?
~lgdgemini: Yes. It was evening, on November 4th.
GetHuman: Did you reach out to Kolcraft, and if so, how?
~lgdgemini: I used the 800-453-7673 number I found for on the GetHuman Kolcraft customer phone number page I was on: Kolcraft Customer Service Phone Number
GetHuman: And which of these common Kolcraft customer issues best describes the reason you wanted to talk to them?
Shows ~lgdgemini a list of common Kolcraft problems
~lgdgemini: "Complaint" was why I was trying to call.

~lgdgemini's review of Kolcraft customer service

GetHuman: So how would you sum up your experience for GetHuman's Kolcraft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lgdgemini: The customer service is good.. i just think that is ridiculous that they dont just sell the harness part to the seat belt without a manufacture date and model number...when i am telling you the name of the product and color!!!!!!!!!!!!!! and the harness part is removable!
GetHuman: Let's quantify your experience contacting Kolcraft. On a scale of 1 to 5, how easy is it go get help on a Kolcraft problem?
~lgdgemini: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lgdgemini: I'd give them a three out of five on communication.
GetHuman: And what about Kolcraft's ability to quickly and effectively address your problem?
~lgdgemini: For that I would say five out of five.
GetHuman: And finally- any advice for other Kolcraft customers?
~lgdgemini: Call them early in the day or late. Don't forget any personal or account information you might need for Kolcraft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lgdgemini taken from his Kolcraft customer service problem that occurred on November 4th, 2017.


5.00 of 5 stars | 8 reviews
Kolcraft ReviewsKolcraft's Phone NumberAll Kolcraft contact infoGeneral Kolcraft customer service info
~lgdgemini's Kolcraft Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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