Konami: I was just told I was going to be transferred...
A Konami customer review by GetHuman user GetHuman-384930 from November 11th, 2017
Background on GetHuman-384930's case
GetHuman: GetHuman-384930 - can you tell our other Konami customers when your case took place?
GetHuman-384930: Yes I can. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Konami, and if so, how?
GetHuman: And which of these common Konami customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-384930 a list of common Konami problems)
GetHuman-384930: "Cancel order" was why I was trying to call.
GetHuman-384930's review of Konami customer service
GetHuman: So how would you sum up your experience for GetHuman's Konami customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-384930: I was just told I was going to be transferred, and that because there it was lunch time, I had to leave a voice message. That option was not given to me when transferred.
GetHuman: Let's quantify your experience contacting Konami. On a scale of 1 to 5, how easy is it go get help on a Konami problem?
GetHuman-384930: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-384930: I'd give them a three out of five on communication.
GetHuman: And what about Konami's ability to quickly and effectively address your problem?
GetHuman-384930: For that I would say two out of five.
GetHuman: And finally- any advice for other Konami customers?
GetHuman-384930: Call them early in the day or late. Don't forget any personal or account information you might need for Konami to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-384930 taken from his Konami customer service problem that occurred on November 4th, 2017.
Konami
2.67 of 5 stars | 2 reviews
GetHuman-384930's Konami Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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