I asked if Kraft Foods pronounced Kraft caramel...
A Kraft Foods customer review by GetHuman user ~Arthur Dale from November 17th, 2017
Background on ~Arthur Dale's case
GetHuman: ~Arthur Dale - can you tell our other Kraft Foods customers when your case took place?
~Arthur Dale: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~Arthur Dale a list of common Kraft Foods problems)
~Arthur Dale: "Product information" was why I was trying to call.
~Arthur Dale's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arthur Dale: I asked if Kraft Foods pronounced Kraft caramels as Kraft car-a-mels or Kraft car*mels. She said "Kraft car-mels as we say it in the Midwest. In the east caramels is pronounced car-a-mels. Easterners talk funny.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~Arthur Dale: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arthur Dale: I'd give them a one out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~Arthur Dale: For that I would say two out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~Arthur Dale: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arthur Dale taken from his Kraft Foods customer service problem that occurred on November 9th, 2017.