Kraft Foods: I called all your numbers..all closed..I need c...
A Kraft Foods customer review by GetHuman user ~Lorraine Cousens from November 20th, 2017
Background on ~Lorraine Cousens's case
GetHuman: ~Lorraine Cousens - can you tell our other Kraft Foods customers when your case took place?
~Lorraine Cousens: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~Lorraine Cousens a list of common Kraft Foods problems)
~Lorraine Cousens: "Where to buy" was why I was trying to call.
~Lorraine Cousens's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lorraine Cousens: I called all your numbers..all closed..I need caps for the cruets...no help at all..I will stop buying Good Seasons Salad Dressing Mix...terrible service...Lorraine Cousens
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~Lorraine Cousens: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lorraine Cousens: I'd give them a three out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~Lorraine Cousens: For that I would say two out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~Lorraine Cousens: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lorraine Cousens taken from his Kraft Foods customer service problem that occurred on November 13th, 2017.