Kraft Foods: I called to ask if Philly Cream Cheese was glut...
A Kraft Foods customer review by GetHuman user ~JaeD from November 23rd, 2017
Background on ~JaeD's case
GetHuman: ~JaeD - can you tell our other Kraft Foods customers when your case took place?
~JaeD: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~JaeD a list of common Kraft Foods problems)
~JaeD: "Where to buy" was why I was trying to call.
~JaeD's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JaeD: I called to ask if Philly Cream Cheese was gluten free and was told to check the ingredients and determine for myself AND that since ingredients are CONSTANTLY changing, is the reasoning for NOT writing on their products if something is gluten free or not.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~JaeD: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JaeD: I'd give them a five out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~JaeD: For that I would say one out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~JaeD: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JaeD taken from his Kraft Foods customer service problem that occurred on November 14th, 2017.