Kraft Foods: I called to find out if Velveta had any soy in...
A Kraft Foods customer review by GetHuman user ~Happy Tunes from November 13th, 2017
Background on ~Happy Tunes's case
GetHuman: ~Happy Tunes - can you tell our other Kraft Foods customers when your case took place?
~Happy Tunes: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Tunes a list of common Kraft Foods problems)
~Happy Tunes: "Complaint" was why I was trying to call.
~Happy Tunes's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Tunes: I called to find out if Velveta had any soy in it. I was tole that they do not have any ingredient info available.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~Happy Tunes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Tunes: I'd give them a one out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~Happy Tunes: For that I would say two out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~Happy Tunes: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Tunes taken from his Kraft Foods customer service problem that occurred on November 5th, 2017.