Kraft Foods: I called to inquire whether or not the enzymes...
A Kraft Foods customer review by GetHuman user ~Megan from November 15th, 2017
Background on ~Megan's case
GetHuman: ~Megan - can you tell our other Kraft Foods customers when your case took place?
~Megan: Yes I can. It was late at night, on November 8th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~Megan a list of common Kraft Foods problems)
~Megan: "Product information" was why I was trying to call.
~Megan's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Megan: I called to inquire whether or not the enzymes in one of their products were animal based, and the woman who answered was very hostile, her accent was hard to understand, and she could not tell me where else I could find the information I needed, since she didn't know. She put me on hold to supposedly find the answer, but she came back saying that she didn't know and told me what I'd initially told her - that it could be either animal or microbial. I eventually got frustrated and gave up trying. Very dissatisfied with this call and I still can't find the information anywhere.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~Megan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Megan: I'd give them a one out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~Megan: For that I would say five out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~Megan: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Megan taken from his Kraft Foods customer service problem that occurred on November 8th, 2017.