Kraft Foods: Kraft is removing artificial food coloring only...
A Kraft Foods customer review by GetHuman user ~Mary Ann from November 18th, 2017
Background on ~Mary Ann's case
GetHuman: ~Mary Ann - can you tell our other Kraft Foods customers when your case took place?
~Mary Ann: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Ann a list of common Kraft Foods problems)
~Mary Ann: "Complaint" was why I was trying to call.
~Mary Ann's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Ann: Kraft is removing artificial food coloring only from the macaroni & cheese products they market towards children. I asked why they are ignoring adults like me who are allergic to artificial coloring. After putting me on hold & getting back to me, the rep said they plan to do this for the other products after they see how well it is rec'd for the children's products. I find this unacceptable & don't know why they are waiting. I told him to pass my comments on (who know if he will?).
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~Mary Ann: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Ann: I'd give them a four out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~Mary Ann: For that I would say five out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~Mary Ann: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Ann taken from his Kraft Foods customer service problem that occurred on November 11th, 2017.