Kraft Foods: There was no communication, I was going to let...
A Kraft Foods customer review by GetHuman user ~FEDUP from November 16th, 2017
Background on ~FEDUP's case
GetHuman: ~FEDUP - can you tell our other Kraft Foods customers when your case took place?
~FEDUP: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~FEDUP a list of common Kraft Foods problems)
~FEDUP: "Where to buy" was why I was trying to call.
~FEDUP's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FEDUP: There was no communication, I was going to let them know, how tired my family was of seeing companies using *** to sell their products. Going to look into all the products under the Kraft brand, and no longer give them my money...Thx
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~FEDUP: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FEDUP: I'd give them a five out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~FEDUP: For that I would say three out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~FEDUP: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FEDUP taken from his Kraft Foods customer service problem that occurred on November 8th, 2017.